FAQ Policy Page
Last updated: August 4, 2026
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 5 to 10 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use direct supplier fulfilment to help reduce unnecessary handling and get orders moving as efficiently as possible.
Do you offer free shipping?
Yes. We always offer free tracked shipping across Canada.
Depending on the order, delivery may be handled by Canada Post, local delivery partners or international shipping partners.
Can I track my order?
Yes. Once your order is on its way, you can follow its progress using our Track Your Order page.
What is your return policy?
Sharon & Claire Toronto offers a 30 day return period.
If your order is not quite right, please contact us within 30 days of receiving it at:
How do I start a return?
Before sending anything back, please email us at:
Please include your name, order number, reason for the return and clear photos if the item is damaged, faulty or incorrect.
Our customer care team will review your request and provide the correct return instructions.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with one of our suppliers in China, the customer is responsible for arranging and paying for shipping to that return address.
This does not limit any rights you may have under applicable Canadian consumer protection laws.
When will I receive my refund?
Once your return has been received and approved, your refund will be processed to the original payment method.
Your bank, card provider or payment provider may require additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and help you with the next steps.
Is my payment secure?
Yes. Payments are processed through trusted payment providers.
You can use the secure payment methods shown at checkout, which may include Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.
Sharon & Claire Toronto does not store your full credit card details.