Return & Refund Policy
At Sharon & Claire Toronto, customer satisfaction is extremely important to us. We strive to provide high-quality products and a pleasant shopping experience. Please review our Return & Refund Policy carefully before placing an order.
By purchasing from Sharon & Claire Toronto, you agree to the terms outlined below.
Return Eligibility
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, items must:
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Be unused, unworn, and unwashed
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Be in their original condition
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Include original tags and packaging where applicable
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Show no signs of wear, damage, stains, odors, or alterations
We reserve the right to refuse returns that do not meet these requirements.
Sale and Promotional Items
Items purchased during a sale, promotion, clearance event, or with a discount code are considered final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged or defective.
We encourage customers to review sizing information carefully before purchasing sale items.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Return shipping fees are non-refundable and will not be reimbursed by Sharon & Claire Toronto.
We recommend using a tracked shipping service when returning items, as we cannot be held responsible for lost or delayed return shipments.
Order Cancellation Policy
Due to our automated order processing and fulfillment system, orders begin processing shortly after they are placed.
For this reason:
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Orders cannot be cancelled once submitted.
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Orders cannot be modified after purchase.
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Refunds cannot be issued before delivery.
If you no longer wish to keep your item after receiving it, you may request a return in accordance with this policy.
Incorrect Size Orders
Customers are responsible for reviewing product descriptions and size guides before purchasing.
Ordering multiple sizes of the same item with the intention of returning unwanted sizes may be considered a sizing test order and may not qualify for return approval.
We strongly recommend consulting our sizing information before completing your purchase.
Damaged or Defective Items
We stand behind the quality of our products.
If your item arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery and include:
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Your order number
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A description of the issue
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Clear photos showing the defect or damage
After reviewing the claim, we may offer:
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A replacement item
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A partial refund
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A full refund where appropriate
Claims submitted without photographic evidence may not be eligible for compensation.
Return Process
To request a return, please contact our customer support team at:
📧 info@sharonandclairetoronto.com
Please include:
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Full name
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Order number
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Reason for return
Once your request has been reviewed and approved, you will receive detailed return instructions.
Please do not return items without prior authorization, as unauthorized returns may not be accepted or processed.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during checkout.
Please note that depending on your financial institution, it may take several business days for the refund to appear in your account.
Original shipping fees are non-refundable.
Lost or Refused Deliveries
Customers are responsible for providing accurate shipping information.
Orders that are refused, abandoned, returned due to an incorrect address, or unclaimed from a local carrier may not qualify for a refund.
Additional shipping charges may apply if reshipment is requested.
Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Sharon & Claire Toronto
📧 info@sharonandclairetoronto.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Our customer support team is always happy to assist you and will do its best to provide a fair and efficient resolution to any issue.