Shipping & Delivery Policy

At Sharon & Claire Toronto, we are committed to delivering your order safely, accurately, and efficiently. This Shipping & Delivery Policy outlines important information regarding order processing, shipping times, delivery expectations, and customer responsibilities.

By placing an order with Sharon & Claire Toronto, you agree to the terms outlined below.

Order Processing

All orders are carefully reviewed and processed after payment has been successfully received.

Processing Time: 1–3 business days

During periods of high demand, promotional events, holidays, or seasonal sales, processing times may occasionally be extended. We appreciate your patience and understanding during these periods.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

After processing, most orders are delivered within:

Estimated Delivery Time: 5–15 business days

Delivery times may vary depending on:

  • Your location

  • Carrier performance

  • Weather conditions

  • Customs processing

  • Public holidays

  • Seasonal shipping volumes

While we always strive to deliver within the estimated timeframe, shipping dates cannot be guaranteed.

Shipping Origin

To provide customers with a wide selection of products at competitive prices, orders may be shipped directly from our trusted international fulfillment partners.

As a result, some orders may be shipped from fulfillment centers located outside Canada.

This allows us to maintain product availability while continuing to offer quality products and competitive pricing.

Shipping Costs

Shipping costs are calculated automatically during checkout based on your delivery location and order details.

From time to time, Sharon & Claire Toronto may offer free shipping promotions. Any active promotions will be clearly displayed on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

Using the provided tracking link, you can monitor your shipment throughout the delivery process.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation email.

Split Shipments

In some cases, orders containing multiple items may be shipped separately from different fulfillment centers.

If this occurs:

  • You may receive multiple tracking numbers.

  • Items may arrive on different dates.

  • No additional shipping fees will be charged for split shipments.

This helps ensure faster fulfillment and product availability.

Customs, Duties & Import Charges

For certain shipments, customs duties, import taxes, handling fees, or other government charges may apply.

These charges are determined by local authorities and are the sole responsibility of the customer.

Sharon & Claire Toronto is not responsible for customs fees, import taxes, or additional charges imposed after shipment.

We recommend checking local regulations before placing an order.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at:

📧 info@sharonandclairetoronto.com

Address changes can only be made before an order enters processing.

Once an order has been processed or shipped, address modifications may no longer be possible.

Delayed Deliveries

Occasionally, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Customs inspections

  • Transportation disruptions

  • Carrier delays

  • Peak holiday periods

While we will always do our best to assist customers, we cannot be held responsible for delays caused by third-party shipping providers or customs authorities.

Lost, Stolen, or Delivered Packages

Once tracking information confirms successful delivery to the shipping address provided during checkout, responsibility for the package transfers to the customer.

Sharon & Claire Toronto is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery.

Customers are encouraged to ensure a secure delivery location whenever possible.

Incorrect Address Information

If an order cannot be delivered due to incorrect or incomplete shipping information provided by the customer:

  • Refund eligibility may be limited.

  • Additional shipping fees may apply for reshipment.

  • Delivery delays may occur.

Please review all shipping information carefully before completing your purchase.

Contact Information

If you have any questions regarding your order, shipping status, or delivery, please contact our customer support team:

Sharon & Claire Toronto

📧 info@sharonandclairetoronto.com

🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Our team is always happy to assist and will do its best to ensure a smooth shopping experience from order placement to delivery.